my resume
Forrest Thomas
design@forrestthomas.com
425-301-2168
8881 Sandia Hills Drive #2169
Sandy, Utah
84094
experience
Freelance Web Designer – various companies; September 1998 - present
▪ custom design, maintain, and update web sites
▪ to see some of my work, please visit my portfolio
Web Designer – Healthways - American Fork, Utah; August 2007 - April 2009
▪ designed, coded, and maintained/updated web sites for various banking and financial institutions
▪ provided phone and e-mail tech support and customer service
▪ to see some of my work, please click here
Helpdesk Technician – GeoEngineers – Redmond, Washington; May 2007 - August 2007
▪ responsible for troubleshooting and solving problems related to Windows, PC hardware, Microsoft
Office, printers, spyware, viruses, Internet, e-mail, etc.
▪ provided support on issues not resolved by frontline technicians
Assistant to Network Manager – Utah Valley University – Orem, Utah; August 2005 - April 2007
▪ assisted Network Manager with hardware, software, network, and printer issues and upgrades
▪ provided tech support to students and teachers in the UVSC Business Department
▪ assisted students in computer labs
Microsoft Support Professional – Convergys – Orem, Utah; October 2000 to March 2005
▪ received inbound calls to fix installation, network, printer, spyware, virus, and Internet-related
problems with Windows 98, Windows ME, and/or Windows XP
▪ resolved customer complaints
education
Utah Valley University – Orem, Utah – Bachelor’s degree in Business Management, December 2005
Microsoft Certified Professional – Supporting Windows XP - Exam 70-271
Microsoft Certified Professional – Administering Windows XP - Exam 70-270
Microsoft Certified Professional – Administering Windows NT Workstation
A+ Certification
computer skills
Adobe Dreamweaver
Adobe Fireworks
Adobe Photoshop
Adobe Flash
HTML
CSS
JavaScript (beginner)
ActionScript (beginner)
PHP (beginner)
Windows XP/ME/98 Support
PC Hardware Repair
additional information
I speak Spanish