Forrest Thomas

   design@ForrestThomas.com
   208-406-6776

   606 West 1720 North #229
   Provo, Utah
   84604

EXPERIENCE

Web Designer – various companies; September 1998 - present
    ▪ custom design, maintain, and update web sites
    ▪ to see some of my work, please click the "Portfolio" link above

  Helpdesk Technician – GeoEngineers – Redmond, Washington; May 2007 - August 2007
    ▪ responsible for troubleshooting and solving problems related to Windows, PC hardware, Microsoft
      Office, printers, spyware, viruses, Internet, e-mail, etc.
    ▪ provided support on issues not resolved by frontline technicians

  Assistant to Network Manager – Utah Valley State College – Orem, Utah; August 2005 - April 2007
    ▪ assist Network Manager with hardware, software, network, and printer issues and upgrades
    ▪ provide tech support to students and teachers in the UVSC Business Department
    ▪ assist students in computer labs

  Microsoft Support Professional – Convergys – Orem, Utah; October 2000 to March 2005
    ▪ received inbound calls to fix installation, network, printer, spyware, virus, and Internet-related
      problems with Windows 98, Windows ME, and/or Windows XP
    ▪ resolved customer complaints

EDUCATION

  Utah Valley State College – Orem, Utah – Bachelor’s degree in Business Management, December 2005
  Microsoft Certified Professional – Supporting Windows XP - Exam 70-271
  Microsoft Certified Professional – Administering Windows XP - Exam 70-270
  Microsoft Certified Professional – Administering Windows NT Workstation
  A+ Certification

COMPUTER SKILLS

  Macromedia Dreamweaver
  Macromedia Fireworks
  Microsoft Expression
  Adobe Photoshop
  HTML
  CSS
  Windows 98 Support
  Windows ME Support
  Windows XP Support
  Network Support
  Virus/Spyware Removal
  PC Hardware Repair
  Printers/Scanners  

ADDITIONAL INFORMATION

  I speak Spanish